Delivery Policy

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  • BihFih vs Glovo: Food Delivery in Tetouan
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  • Delivery Policy
  • Delivery Time Disclaimer
  • General Disclaimers
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    • 🚴
    📋 BihFih Delivery Policy

    Delivery made clear and simple

    Here's how delivery works on BihFih, who is responsible for what, and what you can do to help make sure your order reaches you smoothly.

    How BihFih delivery works

    A simple relationship between customers, restaurants and delivery partners.

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    Delivery Partners

    Deliveries are handled by independent delivery partners who work with BihFih. They are not BihFih employees.

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    Delivery Responsibility

    Restaurants are responsible for the quality, safety and completeness of the food they prepare. BihFih coordinates the delivery service and expects deliveries to be handled professionally.

    Who is responsible for what?

    Understanding the different roles helps keep the delivery process clear.

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    Restaurant responsibility

    Restaurants are responsible for preparing the correct food, ensuring its quality and safety, and making sure the order is complete before it is handed over for delivery.

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    Delivery responsibility

    BihFih coordinates the delivery service through independent delivery partners and works to ensure that deliveries are handled professionally and reach customers efficiently.

    Your address matters

    Accurate address and contact information helps your delivery partner find you quickly and ensures a smoother delivery.

    • ✓ Make sure your delivery location is correctly pinned on the map.
    • ✓ Provide an accurate phone number.
    • ✓ Add useful delivery instructions when necessary.

    Delivering in Tetouan

    Why your delivery partner may sometimes need to contact you.

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    Not every address is easy to find

    Local address information can sometimes be incomplete.

    In Tetouan, Google Maps is not always able to provide a perfectly accurate traditional street address. Some streets may not have official names, house numbers or clearly identifiable entrances.

    For this reason, your delivery partner may need to contact you directly by phone or WhatsApp to confirm your exact location.

    Tip: If your address is difficult to identify, add a nearby landmark, building name, floor number, entrance information or another useful detail. This can save time and help your courier reach you faster.

    Help us deliver your order smoothly

    A few simple details can make a big difference.

    1
    Check your location pin Make sure the map pin is positioned where you actually want your order delivered.
    2
    Keep your phone number available Your delivery partner may call you if they cannot immediately identify your location.
    3
    Answer calls or WhatsApp messages If your courier contacts you to confirm the location, responding quickly can help avoid unnecessary delivery delays.
    4
    Add useful delivery instructions Landmarks, building names, floor numbers and entrance details can make your location much easier to identify.
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    Stay informed about your delivery

    Depending on the order and available communication channels, BihFih may provide delivery updates through different methods.

    📱 App notifications
    💬 WhatsApp
    📩 SMS
    📧 Email
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    Need help with your delivery?

    If you have questions about your delivery, your address or an order in progress, our support team is here to help.

    📧 support@bihfih.food

    Your order. Our delivery network. 🧡

    We work with restaurants and independent delivery partners to make getting your favorite food as simple as possible.