Order Status Guide
Understanding your order status
Wondering what your order status means? Here's a quick guide to help you follow every step of your delivery journey.
From your order to your door
Your order moves through several stages before it reaches you.
Restaurant
Your order is received, confirmed and prepared.
Courier
A delivery partner is assigned and collects your order.
Your door
Your order is delivered and the journey is complete.
The order journey
Here is what each status means.
Received
We've successfully received your order and notified the restaurant. They will start confirming and preparing it shortly.
Pending
Your order is waiting to be confirmed by the restaurant. Once confirmed, the restaurant will start preparing your food.
Preparation
The restaurant is preparing your meal. Your food is being prepared and will soon be ready for collection.
Assigning a Courier
Once your food is ready, BihFih will assign an available delivery partner to pick up your order and bring it to you.
Delivery
Your courier is on the way with your order. Sit back and relax while your meal makes its way to you.
Completed
We appreciate your order and hope you enjoyed your meal. We look forward to serving you again soon!
Canceled
An order may be canceled because the restaurant is unavailable, because of an operational issue, or at the customer's request. If a payment was made and a refund is applicable, it will be processed according to the applicable payment and refund policy.
Need help with your order?
If you have questions about your order status, delivery, cancellation or anything else, our support team is here to help.
📩 support@bihfih.foodFrom your order to your door. 🧡
Follow your order every step of the way and enjoy your meal when it arrives.