🧾 Order Status Guide

Wondering what your order status means?
Here’s a quick guide to help you track every step of your delivery journey.

1. Received

✅ Your order has been received.

We’ve successfully received your order and notified the restaurant.
They’ll start confirming and preparing it shortly.

2. Pending

⏳ Your order is pending.

Your order is waiting to be confirmed by the restaurant.
Once confirmed, they will start preparing your food.

3. Preparation

👨‍🍳 Your order is in the kitchen.

The restaurant is busy preparing your meal with care and attention — it won’t be long now!

4. Assigning a Driver

🚗 Almost there! We’re connecting you with a driver to deliver your meal safely.

Once your food is ready, we’ll assign a nearby driver to pick it up and bring it to you.

5. Delivery

🛵 Your order will be with you shortly.

Your driver is on the way! You can sit back and relax while your meal is being delivered.

6. Completed

🎉 We appreciate your order and look forward to serving you again soon!

Your order has been successfully delivered.
We hope you enjoyed your meal — see you next time!

7. Canceled

❌ This order was canceled, possibly due to restaurant unavailability or a request from you.

If a payment was made, it will be refunded automatically.
Please contact our support team if you need any help.

Need Help?

If you have any questions about your order or its status, feel free to contact our support team — we’re always here to help.

📩 Email: support@bihfih.food