Delivery Time Disclaimer
Delivery times are estimates
We aim to provide a smooth and reliable delivery experience, but actual delivery times can vary depending on restaurants, couriers, traffic and other conditions.
What does the delivery time mean?
The time shown on BihFih helps you plan your order, but it is not a guarantee.
Estimated delivery time
The delivery time shown during checkout or on a restaurant page is an estimate based on typical preparation times, courier availability, distance and current conditions.
Actual delivery time
Your actual delivery may arrive earlier or later depending on what happens while your restaurant prepares and your courier delivers the order.
What affects the estimated time?
Several factors are considered when estimating your delivery time.
Food preparation time
The time normally required by the restaurant to prepare your order.
Courier availability
The availability of independent delivery partners around the restaurant and delivery area.
Delivery distance
The distance between the restaurant and your delivery location.
Traffic conditions
Current traffic and road conditions can influence how long the delivery takes.
Why can delivery times vary?
Real-world conditions can change after you place your order.
Restaurant volume
A restaurant receiving many orders at the same time may need additional preparation time.
Preparation delays
Some orders may take longer to prepare depending on the food, order size or restaurant operations.
Courier availability
The number and location of available delivery partners can change throughout the day.
Weather
Rain, strong winds or other weather conditions can affect preparation and delivery times.
Traffic and roads
Traffic congestion, road conditions or temporary restrictions can increase travel time.
Unexpected delays
Unexpected operational situations can sometimes affect the estimated delivery time.
About delivery delays
BihFih acts as an intermediary platform connecting customers, partner restaurants and independent delivery partners.
- • Delivery times displayed on the platform are estimates.
- • Restaurant preparation delays may affect the final delivery time.
- • Courier availability and delivery conditions can affect timing.
- • Traffic, weather and other external conditions can cause delays.
Our commitment
Even though delivery times can vary, we continuously work to improve the experience.
Improve accuracy
We monitor platform activity and delivery data to improve estimated delivery times.
Work with our partners
We work closely with restaurants and delivery partners to improve the overall delivery experience.
Support our customers
When something goes wrong, our support team is available to help with significant delivery issues.
Experiencing a significant delay?
If your order is taking significantly longer than expected or you have concerns about its status, please contact our support team. We're here to help.
📩 support@bihfih.foodWe keep working to deliver better 🧡
Better estimates, better coordination and a better delivery experience for everyone.