At BihFih, we aim to provide a smooth and reliable food-delivery experience.
However, please note that all delivery times displayed on our platform are estimates only.

Estimated Delivery Times

The delivery time shown during checkout or on the restaurant page is based on:

• Typical food preparation time

• Average courier availability

• Distance from the restaurant to your location

• Real-time traffic conditions

These are provided to help you plan your order, but they are not guaranteed.

Why Delivery Times Can Vary

Actual delivery times may be affected by several external factors such as:

• Restaurant order volume

• Preparation delays

• Courier availability

• Weather conditions

• Traffic or road issues

• Unexpected operational delays

Because these elements are outside of BihFih’s direct control, delivery times may be shorter or longer than estimated.

Responsibility

BihFih acts as an intermediary platform connecting customers, partner restaurants, and couriers.
While we work hard to keep estimates as accurate as possible, BihFih is not responsible for:

• Late deliveries

• Preparation delays

• Courier-related delays

Delays are the sole responsibility of the respective restaurant preparing the order and/or the courier delivering it.

Our Commitment

Even though delivery times can vary, we always:
✅ Monitor platform activity to improve accuracy
✅ Work closely with our couriers and restaurant partners
✅ Strive to offer the best delivery experience possible

If you experience a significant delay, please reach out to customer support — we’re here to help.

Questions or Support

If you have any questions regarding your order status, delivery issues, or estimated times, please contact us:
📩 support@bihfih.food